AgroStar’s Replacement Guarantee*
The return policy period (AgroStar’s Replacement Guarantee) depends on the product category and the seller. Kindly see our return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:
- Notify us of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.
- Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.
Following products shall not be eligible for return or replacement:
- Damages due to misuse of product;
- Incidental damage due to malfunctioning of product;
- Any consumable item which has been used/installed;
- Products with tampered or missing identification numbers;
- Any damage/defect which are not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;
- Anything which is ‘made to order’ on customer’s request
Return is defined as the action of giving back the item purchased by the User on the AgroStar Website/App. Following situations may arise:
- Item was defective
- Item was damaged during the Shipping
- Products was / were missing
- Wrong item was sent
- Return could also result in refund of money in most of the cases.
We encourage the Buyer to review the listing before making the purchase decision.
Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting us on Our Toll Free Number,
On certain select days as specified by AgroStar, separate policies may be applicable. For returning products, the following parameters needs to be ensured by the Buyer:
- Seeds: Should be “New” and returned with original packaging
- Crop Protection/Nutrition Products: Should be “New” and returned with original packaging
- Bottled Products: Should be “New & Unopened”
- Hardware Products: Should be “New” and returned with original packaging
- If the product being returned is not in accordance with the above parameters, then user shall not be entitled to any refund of money.
Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Website/App. Once the replacement request has been raised, the following steps shall be followed: Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
- Shipping was damaged
- Item was defective
- Item Dead on Arrival
- Item(s) were missing
- Wrong item sent